If you change your mind about a product or find the size isn't quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery for full priced items or 7 days of delivery for all sale items. All items must:
Have all labels attached
Be unused/ not worn
Have no makeup, fake tan or other marks.
Grooming products, make up products, pierced jewellery or swimwear cannot be returned for health and hygiene reasons.
Shoes will need to be returned in the original box.
Garment inspections are carried out on all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.
If you happen to receive a damaged/faulty item and would like a refund, please state the fault on your returns note which you include inside the parcel. We will then examine the returned product and notify you of any refund you are entitled to via email as soon as possible.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.
Some products are non-returnable for hygiene reasons -this applies to Earrings, Underwear and Contact Lenses and may not be indicated in the product description.
The return must be paid for by you at the Post Office. If this is the case we recommend using a tracked service.
Please note the original delivery cost is non-refundable, with exceptions where the item was delivered damaged or incorrectly by us.
For exchanges, please return your items for a refund and place a new order with the items you wish.
If you have any questions regarding our return policy please contact customer care.